F.A.Q

What services are included with my listing?

What services are not included?

What happens if we decide not to sell after we’ve signed the listing agreement?

What does the listing agreement cover?

Can I cancel my listing agreement?

The West Team has hired great local contractors who also offer competitive pricing. This allows us to keep our costs low to put more in your pocket. In many circumstances, our contractors are working on projects to help your home show it’s best in photos to encourage buyers to schedule in-person or virtual showings.

Should I be home during the cleaning?
To efficiently get your home prepared, we ask that homeowners not be present during cleaning, staging and photography.

Who is your primary cleaning service provider?
We primarily hire GreenApple Home Cleaning although, depending on availability, your needs and timeliness to list your home, we may hire an alternative company and conduct quality checks to ensure the same standards are met.

Will the inside of my appliances be cleaned?
Cleaning the insides of appliances is considered a “Deep Clean” service. The listings team will determine if ordering this service will be beneficial to the home’s presentation.

Will my window tracks and screens be cleaned?
Cleaning window tracks and screens is considered an “Add-On” service. The listings team will determine if ordering this service will be beneficial to the home’s presentation.

Will my baseboards be cleaned?
Baseboard cleaning is considered an “Add-On” service. The listings team will determine if ordering this service will be beneficial to the home’s presentation.

Will my carpets be cleaned?
Carpet cleaning is considered an “Add-On” service. The listings team will determine if ordering this service will be beneficial to the home’s presentation.

I’d prefer The West Team schedule a “Deep Clean” or a particular “Add On.”
We can absolutely arrange for a “Deep Clean” or “Add-On” cleaning services, depending on the timeliness to list your home and/or contractor availability. A requested “Deep Clean” or “Add-On” cleaning service may be subject to additional charges to the homeowner.

How do I know what my home needs to attract the right Buyers?
Our Listings Team are experts in determining what a home needs to not only increase Buyer traffic but net you the most amount of money. We will work together to ensure the right cleaning plan is scheduled for your home.

Does my home have to be staged?

Should I be home during the staging appointment?
In order to efficiently prepare your home, we ask that homeowners not be present during cleaning, staging and photography.

How long will my home be staged for?
Once your home is staged, it will stay that way until the home is sold firm.

What rooms will be staged in an owner occupied home?
Our stager will pay attention to every room and stage each room as needed. Rooms that are prioritized are: living/family room, dining room, kitchen, and bathrooms. A utility room, unfinished basement/laundry room, or mud room may not require staging. (Check our photography FAQ for additional information on how these particular rooms are managed.)

What rooms will be staged in a vacant home?
If you are selling a vacant home for the intended purpose of an investor flipping it (extensive renovations) it may not need to be staged. If the home is in good condition and move-in ready, our staging team will have the living/family room, dining room, kitchen & bathrooms boasting life.

What rooms will be staged in a tenant occupied home?
It’s in the landlord/owner’s best interest not to disturb their tenants as much as possible, especially while the owner is selling the tenant’s home. Therefore, it’s a West Team best practice not to stage a tenant occupied home. Some exceptions may apply.

What should I do with my furniture/decor since you will be staging?
Our stager will provide you with a detailed list with respect to how to prepare for the day of staging, and guide on where to store your items. Some of your furniture/decor could be utilized in the staging while some signature West Team pieces will be pulled from our staging inventory.

Should I be home during photography?
In order to efficiently prepare your home, we ask that homeowners not be present during cleaning, staging and photography.

What rooms will be photographed?
All rooms will be photographed, however, not all photos will be included in marketing like the MLS/Realtor.ca. Photography of some rooms, such as the utility room, unfinished basement/laundry room, mud room, garage or storage shed (if included in the sale) will be held in our files for information purposes only. With respect to out-of-town buyers and the rise in home purchases without home viewings, we find having these “less” desirable photos handy helps give those particular buyers a total transparent look at the property.

My garage is a big feature of my home. Will it be photographed?
If the garage is organized and/or is a selling feature, our photographer will absolutely take photographs.

How long does it take for photography to be delivered?
Our photographers always strive for overnight turnaround however it may take up to 24-36 hours depending on when photography tasks place and the demand.

If I don’t like a photo, can it be excluded from marketing?
You bet. We want you to feel good about your home throughout the listing process. Therefore we run all photographs by the homeowner before any online marketing is uploaded.

I noticed not all the photos of my home are on the MLS/Realtor.ca. Why is this?
MLS only allows up to 30 photos of each listing. We do our best to include the exact right photos that showcase the layout and appeal of your home.

The West Team utilizes third party sites to promote and market listings. This includes internal brokerage servers, and external servers, namely Point2Homes. Point2Homes is the team’s leading source of prospective buyers followed by Realtor.ca (sourcing the MLS.)

Will you market my home before it’s on the MLS (Exclusive Period)?
Each home’s timeline to hit the market is different therefore marketing during the exclusive period will vary. Your West Team Listing Agent will go over the marketing strategy suitable for your personal situation and what the real estate market suggests.

Besides Point2Homes, where can I find my listing marketed for sale?
In addition to Point2Homes, we list homes for sale on our website, KWLS (an internal server for Keller Williams Realty International) and on social media.

Will I see my listing on other Realtor’s websites?
It is possible that you will see your home listed on other brokerage’s and Realtor sites. This is because of the Data Distribution Facility (DDF) which is a Canadian Real Estate Association (CREA) service available to REALTORs across the country. DDF gives agents access to a national pool of listings and automates much of the listing sharing process.